General
Q: Can I order in advance?
A: Yes, you can. Upon confirmation of payment, remember to email to bloomwear@live.com and state your order confirmation number and preferred date of receipt. We will arrange for delivery according to your preferred date of receipt and location to meet your request.
Q: Can I cancel my order?
A: If you would like to cancel your order, please notify us at bloomwear@live.com as soon as possible. We will be able to cancel your order as long as your order has not been delivered or has been processed and in delivery transit. 25% will be chargeable for such cancellation.
Q: How can I make sure I am choosing the right size?
A: For help in choosing the right size, please view our Size Chart
Q: How do I know if my order was placed?
A: Bloomwear.com will send you a notification email to confirm your order and email you the courier tracking number for your checking at your convenience.
Q: Do you have a catalogue?
A: No. All of our items are listed and are available online only.
Q: Do you have ready stock for all your items?
A: All items are in-stock unless you are notified by our system otherwise.
Q: How do I change my preferred currency setting?
A: Click edit profile and change your preferred currency.
| Q: | What is the Bloomwear's exchange rate? |
| A: | Our latest exchange rate as below. |
| | US Dollar | USD | 3.7000000 | | Singapore Dollar | SGD | 2.3500000 | | Europe | EURO | 4.7500000 | | Japan Yen | YEN | 27.9500000 | | Australian Dollar | AUD | 2.8000000 |
|
Exchange
Q: What is your Exchange Policy?
A: You may choose to exchange for a different item of the same or lesser value, or the same item with a different size. We will only exchange each order once. Please notify us immediately at bloomwear@live.com
Buyer must ship the item received within the 7-day period from the Invoice Date at his/her own cost to return the item to Bloomwear.com Malaysia’s address. Buyer will take full responsibility of the product damage/lost during the return shipment back to Bloomwear.com, thus is advised to use insured registered or courier shipping.
Returned product must be in new condition, unused and unwashed. However, this return/exchange policy does not apply to our Add-on collection (e.g. stockings, panties, suspender/garter belts) due to their intimate nature.
Q: How do I return my purchase to you if I want an exchange?
A: Kindly contact us immediately at bloomwear@live.com and provide us your contact details, sales order number for verification and further instruction. Please send the original item purchased by courier service or registered post to Bloomwear.com Malaysia address.
Refund
Q: What is your Refund policy?
A: Most items sold at Bloomwear.com have a 7-working day refund policy from the Invoice Date of the order! Please notify us immediately at bloomwear@live.com
Buyer must ship the item received within the 7-working day period at his/her own cost to return the item to Bloomwear.com Malaysia’s address. Buyer will take full responsibility of the product damage/lost during the return shipment back to Bloomwear.com, thus is advised to use insured registered or courier shipping.
There will be a 25% handling & processing fee imposed on refunds. This fee is calculated against the gross retail price of the item.
Returned product must be in new condition, unused and unwashed. However, this return/exchange policy does not apply to our Add-on collection (e.g. stockings, panties, suspender/garter belts) due to their intimate nature.
Q: How do I get a refund?
A: Kindly contact us immediately at bloomwear@live.com and provide us your contact details, sales order number for verification and further instruction.
Q: How are your refunds paid?
A: We will send out a cheque made payable to the name appearing in the Billing Information. Refunds are denominated in Ringgit Malaysia.
Delivery
Q: Do you deliver worldwide?
A: Yes, we deliver to most countries/areas accessible by our appointed courier company.
Q: What are your delivery and shipping rates?
A: Delivery in Malaysia is FREE for all orders. For international orders other than Singapore, we charge at a flat rate of USD 15. Shipping to Singapore is at a flat rate of USD 6.
Q: Can you deliver my order to a third party?
A: Yes. We do facilitate delivery directly to the address requested by you. Please provide the full address of recipient during purchase.
Q: Can I request delivery on a specific date?
A: Please email your requested delivery date to bloomwear@live.com together with your order number and we shall arrange for delivery with our appointed courier company.
Q: If I request delivery to a third party, how will she know who it is from?
A: We always enclose a delivery order specifying the billing and shipping information as well as the order details. Pricing information is however, not enclosed.
Q: Can you gift wrap my order?
A: Yes, we provide an option for gift wrapping at checkout (Buy Now). The charge for gift wrapping is RM10.00 per shipment.
Q: Will I be charged additional duties or taxes for shipments outside Malaysia?
A: Your order may be subject to import duties and taxes which are levied once your package reaches your country. We deliver your package with duties and taxes unpaid and cannot predict what your particular charges may be. If you do incur these additional charges, they must be settled by you in order to clear customs. Please contact your local customs office for more information on import duties and taxes. Please note that we declare the full value of the order on all packages shipped to outside Malaysia in accordance with legal documents.
Q: How long will it take to get my order?
A: Local delivery usually takes 2-4 working days once your payment has been received and your order confirmed. For international orders, please allow additional 1-2 working days.
Q: How can I check the delivery status of my order?
A: Bloomwear.com will email all buyers the courier tracking number and step-by-step guide to check the status of your delivery at your convenience.
Payment & Security
Q: What payment method do you accept?
A: We accept online payment, both MasterCard and Visa. Malaysia buyers can also choose to deposit/transfer funds directly to our Maybank or CIMB account or send us a cheque by post. Please click the Payment Methods link at the bottom menu for more information.
Q: I don’t trust online credit card transactions….what then?
A: Alternatively, if you have little confidence in online credit card transactions, you can choose “Wire Transfer / Direct Bank-in” as payment method or send a cheque to us. Please click on the Payment Method menu on bottom right of this page for further clarification.
Q: Do you return excess payment for purchases?
A: No. We therefore request that you are careful to pay us the exact amount necessary for your purchase.
Q: How do I deposit/transfer funds to your CIMB/Maybank account?
A: To deposit/transfer funds into our Maybank or CIMB account, you will either have to make a deposit over the counter at any Maybank/CIMB branch, use a Maybank/CIMB cash/cheque deposit machine, transfer funds from your Maybank/CIMB account via any Maybank/CIMB ATM or request a GIRO transfer from your account with another bank.
Q: I am having trouble paying by credit card. Why do I receive an error message when I click to proceed with payment during checkout (Buy Now)?
A: This problem may be due to the unique security settings on your computer or the network connection. Unfortunately, we do not have a universal solution to this problem. Please try using another computer instead or contact us for assistance in placing your order.
Q: Why is my credit card payment declined?
A: We do not have access to information regarding your credit card status. Please check with your credit card issuer to determine why your credit card payment is declined.
Bloomwear.com would love to hear from you if you have more questions to clarify other than the above listed. Please email to bloomwear@live.com
Have a good time shopping with Bloomwear.com!